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Legal

Privacy Policy

Last updated: 10 May 2026.

1. Data controller

The data controller is Arcadia Partners ("we"), the operator of arcadiapartners.eu. Contact for privacy matters: hello@arcadiapartners.eu Registered office and company details: see the Imprint page for full corporate information.

2. Data we collect

Depending on which part of the website you use, we may collect the following data from you:

  • Contact request form: full name, company name, email address, position, reason for the enquiry, and any optional message
  • Growth Advisory Diagnostic questionnaire (arcadiapartners.eu/audit): your answers, email address, and — to create and authenticate your account — phone number and password
  • The timestamp of the request, your IP address and User-Agent header — for abuse prevention and technical logging

3. How we use the data

  • Responding to your contact request and any related correspondence
  • Running the Growth Advisory Diagnostic questionnaire, creating your account, and authentication (sending and verifying an SMS code)
  • Handling bookings made through the Calendly scheduling widget, if you book a call
  • Preventing abuse (bot traffic, excessive request volume) and maintaining technical stability

4. Legal basis

We process your data on the following legal bases: • Performance of a service you requested (GDPR Art. 6(1)(b)) — processing your contact request or Growth Advisory Diagnostic questionnaire, creating your account. • Legitimate interest (GDPR Art. 6(1)(f)) — abuse prevention and security logging. For any marketing outreach (e.g. a newsletter) we ask for separate consent. Using the services above does not by itself constitute such consent.

5. Recipients and processors

To deliver the service, your data is forwarded to the following processors, only to the extent necessary:

  • Supabase (EU region) — data storage and account/authentication
  • Twilio (USA) — SMS-based phone number verification
  • Cloudflare (USA / global) — bot and abuse protection (Turnstile)
  • Calendly (USA) — scheduling, if you book a call
  • Vercel (USA) — hosting of the website

6. International transfers

Some of the providers listed in section 5 are based outside the European Economic Area (primarily the USA). We work with those providers under Standard Contractual Clauses or under an adequacy decision of the European Commission (e.g. the EU–US Data Privacy Framework).

7. Retention

  • Contact requests and questionnaire answers: 24 months
  • Account data: until account deletion
  • Technical logs (IP, User-Agent, request timestamp): up to 90 days
  • Aggregated, non-identifying statistics: kept indefinitely

8. Your rights

Under the GDPR you may at any time exercise the following rights:

  • Access to the personal data we hold about you
  • Rectification if the data is inaccurate or incomplete
  • Erasure ("right to be forgotten") subject to applicable conditions
  • Restriction of processing
  • Data portability — receive your data in a machine-readable format
  • Object to processing based on legitimate interest

9. How to exercise your rights

Send any request related to the rights above to hello@arcadiapartners.eu. We respond within 30 days at the latest. If you believe our processing infringes your rights, you may lodge a complaint with the Hungarian Data Protection Authority (NAIH): Address: H-1055 Budapest, Falk Miksa u. 9–11. Email: ugyfelszolgalat@naih.hu Web: https://naih.hu

10. Cookies

arcadiapartners.eu only uses cookies that are technically necessary for the site to function (e.g. session identifier, language preference). We do not place marketing or tracking cookies.

11. Children

The website and the services available on it are built for businesses and business decision-makers. Our services are not intended for individuals under 16, and we do not knowingly process the personal data of anyone under 16.

12. Changes to this policy

We may update this policy from time to time. The current version is always available at arcadiapartners.eu/adatvedelem (HU) and arcadiapartners.eu/en/privacy (EN). For material changes we display the date at the top of the page.